Privacy Policy

Privacy Policy

This Privacy Notice sets out our privacy policies and outlines how consumer data is collected, handled, maintained, and stored (collectively referred to as handling) and with whom we share this information on our website. Please feel free to contact us at info@businesscareuk.co.uk if you have any questions or concerns about how we handle your data or this privacy policy.

Save My Quid Limited collects, processes and stores personal data on an ongoing basis. Data may be collected from customers, suppliers, business contacts, employees and any other person the organisation has a relationship with or may need to contact. Save My Quid Limited is committed to safeguarding the privacy rights of all individuals from whom we collect and store data, in line with our Data Protection obligations as outlined in Legislation. Policy Scope: This policy applies to all personal data held in relation to data subjects by Save My Quid Limited, whether held in manual or electronic form. All managers, employees, volunteers, contractors, suppliers and any other person who works on behalf of the company are bound by this policy, and are responsible for ensuring data is collected, stored and handled appropriately. Save My Quid Limited is committed to ensuring that all staff have sufficient awareness of their responsibilities to ensure they can anticipate and identify a Data Protection issue should one arise.

a) Data Protection Principles:

Save My Quid Limited commits to adhere to the principles of Data Protection by ensuring:

1) The lawful, fair and transparent processing of any data collected. There will be a legal basis for the processing of any data. The purpose for which data is collected will be specific and clearly stated.

2) Data collected will be used only in ways compatible with the purpose for which it was collected. Data will not be used or disclosed for any other purpose other than that for which it was obtained.

3) Personal data will not be collected or retained if it is not required.

4) Save My Quid Limited will make every effort to ensure data is accurate, complete and up to date. Where any inaccuracies are identified these will be remedied immediately.

5) Data will be retained for no longer than is necessary for the purpose(s) for which it is acquired.

6) Integrity and Confidentiality. Sufficient protections will be in place to protect personal data from loss, destruction, unauthorised access, unauthorised disclosure or alteration.

b) How we collect and use Data

The following outlines the processes we employ to collect information:

• Contacting Us – We may record, use and store any telephone, postal, e-mail, or other electronic communications provided by you. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.
• General Statistics– we collect statistics relating to pages visited, paths through the website, search terms used to find us. This is done to improve the visitor experience, understand our customer’s needs and help us improve site design and layout.
• Online Forms– we collect data that you have entered into our online/contact forms. We have appropriate measures in place to ensure that users’ personal details are not misused, accidentally destroyed, lost, or altered within the server environment. No data transmission over the internet can be guaranteed to be totally secure, we cannot ensure, guarantee or warrant the security of any information which you send to us, and you do so at your own risk.

c) How collected Data are used

The personal information we collect is used to:

• Enable us to provide you with information about our services
• Enable us to communicate with you about orders you have placed, accounts you maintain, or inquiries you have made about our products and services.
• Enable us to contact you regarding general service level matters
• Ensure that we comply with the necessary regulations
• Ensure that our website is compatible with the browsers and operating systems used by most of our visitors

d) Sharing Data

We will not sell, share or rent your name, email address, or any other client data to any unaffiliated third party for marketing purposes.

We may share your personal data with trusted third parties, including:

• We may at our discretion disclose client data that is required by the police (or other organisations with a law enforcement role) for the prevention and detection of crime or the apprehension or prosecution of offenders
• We may disclose specific personal information where we are required to by law
• If you permit us to use your payment card/account details to process your order, we shall not disclose such details to third parties only to partners that assist in our services to complete an order as requested by you.
• To our partners and service providers. We share data with service providers who help us provide the services to you. These may include banks and other financial institutions, credit bureaus, website hosting providers, data analytics providers, information technology, customer service, email delivery, Hardware/Payment Terminal/EPOS providers and Software Developers.
• We may share data with parties that you have authorised to receive such data, for example if you authorise a third-party application provider to access your information. The use of data by a third party authorised by you is subject to the third party’s privacy policy and/or terms and conditions.

e) Right to View, Change or Remove Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, operational, accounting, or reporting requirements.

• You may view all Client Data that we store about you;
• You may correct or update your Client Data; please send an email to info@businesscareuk.co.uk
• You may withdraw your consent (partial or complete) at any time;
• You may request that all Client Data held to be removed or ported.

Please note that any request may be subject to a small fee to cover Our costs where your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made many requests.

f) Provisions in relation to energy customers

f.1 Providing you with a quote

When you request a quote from us via [our website, or by email, or telephone] delete as applicable, we’ll need to collect all the following information about your business to allow us to provide that quote:

• First and last name
• Business name
• Postcode of your business
• Email address
• Telephone number
• Type of energy quote
• Meter point administration number (MPAN)
• Meter point reference number (MPRN)
• How much electricity and/or gas you use – you can provide this in pounds or kilowatts per year/6-monthly/quarterly/monthly
• What time of day it’s best to call you

Electricity Central Online Enquiry Service – ECOES

As we prepare your quote, we’ll use your MPAN while using the ECOES database to determine what type of meter you’re using.  This will help us to provide an accurate quote to you.

f.2 Onboarding you as a business customer

If you join us as a customer, we’ll need to collect the following additional information about you. This will allow us to complete your onboarding process (including verifying your identity and carrying out a credit check) and to provide the products or services you’ve requested from us:

• Personal details – title, name, phone number, email address, time at address
• Job title (where you’re representing a limited company)
• Date of birth (of sole traders and partners) for credit checking (see below)
• Domestic address(es) of sole traders and partners – for credit checking (see below)
• Contact and billing address(es)
• Business bank account details

f.3 Managing your account

While you’re our customer, we’ll collect the following information to allow us to manage your account. This information also means we can analyse and monitor your energy consumption for billing purposes and continue to provide the products or services you’ve requested from us:

• Information about the operation of your account
• Usage of our websites and online portals

g) Recording and monitoring

We’ll record and monitor our telephone calls with you for the purposes of quality assurance, our mutual protection, staff training, improving customer service, fraud detection, and – if you’re a customer – administering your account.

h) Credit checking

During the customer onboarding process and while you have an account with us, we may use the above personal information to search the files of credit reference and fraud prevention agencies.

This is for the purposes of making decisions about your customer account, assessing your creditworthiness and product suitability, checking your identity, managing your account, tracing and recovering debts, and preventing criminal activity.

i) Retention of data

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

j) Storing client data

• Your data will be stored securely in line with industry best practice at all times. The security measures in place are reviewed annually;
• Your data will be stored only on servers in a GDPR compliant location.

Keeping your information private and secure is very important to us. Please contact us via email if you have questions about this policy:  info@businesscareuk.co.uk, call 03334330365. 

or write to us at the following address:

Save My Quid Limited
Waterfront Studios
1 Dock Road
London E16 1AH

k) Review and Updates

This policy will be reviewed regularly in light of any legislative or other relevant developments.

We may occasionally update this Privacy Policy. When we do, we will notify you either by placing a prominent notice on the home page of Our Website. We encourage you to periodically review this Privacy Policy to stay informed about how we are using and protecting the Personal Information we collect. Your continued use of the Website constitutes your agreement to this Privacy Policy and any updates that we may make.